Microsoft Outlook Masterclass

In most organisations, email has become one of the most widely used methods of communication. The course is best suited for delegates who want to gain knowledge and skills for managing their mailbox, customising and sharing Outlook content and scheduling and managing meetings. During the course, the candidates will learn how to navigate around the Outlook user interface with confidence, how to enhance the emails with features like images, attachments, hyperlinks and voting options, how to add, import, organise and delete the contacts, how to compose, forward, reply to and print messages and how to organise the meetings and appointments with the calendars. 

Course Content

Email Model

• How email works
• Benefits of email
• Email etiquette
• Digital signatures

Introducing Microsoft Outlook

• Basic Elements in Outlook
• Working with The Outlook Ribbon
• Understanding the backstage view and quick access toolbar (QAT)
• Customizing the Toolbar
• Exploring Outlook features
• Folder pane and the to do bar
• Composing an email
• The message window and creating a new message
• Adding an attachment
• Adding importance
• Requesting message receipts
• Creating and Managing AutoSignature
• Sending a courtesy copy(CC) and a blind copy (BC)
• Navigating and replying to messages in conversation
• Adding comments to replies
• Forwarding messages
• Finding related messages

Working with Attachments

• Know about Attaching Files
• Inserting a File Attachment
• Attaching Other Outlook Items
• Previewing Attachments
• Saving a File Attachment
• Opening a File Attachment

Flagging Messages

• About Flags and Reminders
• Flagging Messages in the Message List
• Sending a Message with a Flag
• Adding a Reminder to Your Messages
• Changing the Default Quick Click Flag
• Removing a Flag

Junk Email

• Spamming and Junk Email
• Phishing and Junk Email
• Understanding Junk Email Options
• Marking Messages as Junk Mail
• Marking Messages as Safe
• Managing the Senders Lists
• Importing a Blocked Senders List
• Exporting a Blocked Senders List
• Deleting Junk Email

Working with the Calendar

• Accessing the Calendar
• Changing the Calendar Arrangement
• Displaying Specific Dates
• Navigating Within a Calendar
• Changing the Current View
• Creating a Second-Time Zone
• Removing a Time Zone
• Learn to Create a Calendar
• Working with Multiple Calendars
• Deleting a Calendar
• Sharing Calendars
• Understanding the Weather Bar

People

• Understanding People View
• Understanding the Contact Form
• Viewing Your Contacts
• Creating a New Contact
• Entering Contact Details
• Editing Contact Details
• Inserting a Contact Picture
• Adding Contacts to an Existing Company
• Printing Contact Details
• Deleting an Unwanted Contact
• Recovering a Deleted Contact
• Adding a Contact from an Email
• Pinning a Contact to Favorites
• Contacting a Contact
• Contacting a Contact from the People Peek
• Forwarding Contacts
• Creating a Contact Group
• Using a Contact Group
• Using a Partial Contact Group
• Deleting Members from a Contact Group
• Linking Contacts

Tasks

• Tasks and the To-Do List
• Creating Tasks
• Changing Task Views
• Sorting Tasks
• Working with Tasks
• Deleting Tasks
• Printing a Task List

Working with Rules

• About Rules
• Creating a New Rule from a Template
• Selecting the Rule Conditions
• Selecting the Rule Actions
• Selecting the Rule Exceptions
• Naming and Reviewing the Rule
• Testing the Rule
• Managing Existing Rules

Scheduling Meetings

• Adding a Contact from an Email
• Pinning a Contact to Favourites
• Contacting a Contact
• Contacting a Contact from the People Peek
• Forwarding Contacts
• Creating a Contact Group
• Using a Contact Group
• Using a Partial Contact Group
• Deleting Members from a Contact Group
• Linking Contacts