This ITIL® Service Offerings & Agreements course is a part of the four courses which fits into the capability stream for ITIL® certification. This examination may be taken by delegates who have already attended this course.
The course is designed for the ITIL® Foundation certificate holders in IT service management who are looking forward to attain the required skills which are needed to begin the practical implementation of the concepts covered by this course, in support of the Service Management lifecycle.
All delegates will be appearing for the examination at the end of the ITIL course. If the examination is taken at any other time, delegates have to bring ID proof along with them at that time.
The major emphasis of the course is covered by the Service Strategy & Service Design volumes of the IT Infrastructure Library (ITIL®).
The course supplies an in-depth practical guidance and support on process structure, roles, functions and activities that will provide role focused proficiencies and abilities concerning:
The delegate must have the following:
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Duration: 5 Days*
Key Learning Points
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Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.
During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.
Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.
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