Course Introduction

This ITIL® Service Offerings & Agreements course is a part of the four courses which fits into the capability stream for ITIL® certification. This examination may be taken by delegates who have already attended this course.

The course is designed for the ITIL® Foundation certificate holders in IT service management who are looking forward to attain the required skills which are needed to begin the practical implementation of the concepts covered by this course, in support of the Service Management lifecycle.

All delegates will be appearing for the examination at the end of the ITIL course. If the examination is taken at any other time, delegates have to bring ID proof along with them at that time.

ITIL® Capability Certificate in Service Offerings and Agreements


  • 8 Multiple choice & scenario based questions
  • Duration- 90 minutes
  • The passing percentage is 70%

Course Content

The major emphasis of the course is covered by the Service Strategy & Service Design volumes of the IT Infrastructure Library (ITIL®).

The course supplies an in-depth practical guidance and support on process structure, roles, functions and activities that will provide role focused proficiencies and abilities concerning:

  • Business Relationship Management
  • Service Level Management
  • Service Portfolio Management
  • Service Catalogue Management
  • Demand Management
  • Financial Management
  • Supplier Management

What's Included

Exam(s) included

Exam(s) included

Key Learning Points

Key Learning Points




  • Delegates must hold either the ITIL® Foundation Certificate v3 or the ITIL® v2-v3 Foundation Bridge Certificate. If taking the exam, delegates are advised to provide Photo ID proof with a valid signature.
  • PeopleCert allow extra time for candidates with a physical disability or whose language differ from the examination paper. More Details are provided in the PeopleCert Reasonable Adjustments Policy available on PeopleCert website.

Vital Prerequisites:

The delegate must have the following:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Capability Certificate in Service Offerings and Agreements Training Calender



Key Points

Duration: 5 Days*

Exam(s) included

Key Learning Points


ITIL® Capability Certificate in Service Offerings and Agreements

Contact Us for Date and Price

Enquire Nowup-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

ITIL® Capability Certificate in Service Offerings and Agreements

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Capability Certificate in Service Offerings and Agreements


40 Hours (on average)


90 Days Access


40 Hours (on average)

  • Course Price


  • add-ons Price


  • Sub-Total


foundation-call Enquire Now

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.


Fill up the form below and we will get back to you!

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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.


Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.


Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.


Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses


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Get Certification

Upon finishing the course, you will get the completion certificate validating your learning.

ITIL® Capability Certificate in Service Offerings and Agreements

£ 1975 £ 1925

Benefits of Attending Our Online Courses

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