ITIL 4 Foundation Training | ITIL 4 Training

Course Introduction

Information Technology Infrastructure Library (ITIL®) includes a set of policies for IT service management focusing on aligning IT services with the needs of business. ITIL® 4 Foundation is an entry level exam for ITIL® and offers an awareness of Key elements and concepts used in the ITIL® service lifecycle.

ITIL® 4 Foundation

Overview
Course Content
What's Included

ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices. It also includes the link and processes between lifecycle stages.

Course Content

ITIL® 4 Foundation is a two-days course in which following topics will be covered:

1. Introduction to service management

Introduction to Service Management Lifecycle
Principles of IT Service Management
Introduction to Service
Service Management and its Benefits
Process and its characteristics
RACI Model
Various types of service providers
Contracts and suppliers

2. Service Management Lifecycle

Service Lifecycle
Components of Lifecycle
Link between different stages of lifecycle
Relationship between Governance and ITSM

3. Service Strategy

Overview of Service Strategy
Service Strategy Process
Type of Services

4. Service Strategy Concepts

Service Utility and Warranty
Service assets
Value creation
Factors influencing customer perception of value
Service Packages
Business Case- Its uses and Structure

5. Service Strategy Process

Overview of Process
Demand Management
Service Demand
PBA and UP
Service Portfolio components and its management
Financial Management
Business Relationship Management (BRM)

6. Service Design

Overview of Service Design
Roles in Service Design
Key concepts
Service Design processes
Service Catalogue Management
Service Level Management
Capacity Management

7. Service Transition

Overview of Service Transition
Configuration item
Configuration Management System

8. Service Transition Process

Introduction and Objective
Transition, Planning and Support
Change Management
Change Model

9. Service Operations

Overview
Events
Alerts and Incidents
Service Operation Processes
Event Management
Event Management Process
Event Logging and Filtering
Manage Exceptional Events
Incident Management
Process Interfaces
Problem Management

What's Included

Certificate

Tutor Support

Prerequisites

Candidates are recommended to go through an overview on the introductory part of ITIL® as it will beneficial during the course.

Target Audience

This course is designed for the individuals such as IT professionals, Customers, and Users who are involved in the provision or receipt of IT Services.

Delegates Will Learn How To

The delegates by the end of this course will have learnt about:

IT Service Management best practices.
Concepts and principles related to ITIL® processes
The purpose, objective and scope of service strategy, design, transition, service operations, and Continual Service Improvement
ITIL® tools, techniques and concepts
How to apply lean principles
Automate tasks to improve the organisation's productivity using ITIL® processes
Save costs by centralizing activities and teams
Align IT services according to the organization’s requirements

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

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Key Points

Duration: 2 Days*

Certificate

Tutor Support

ITIL® 4 Foundation

---- OR ----

Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

ITIL® 4 Foundation

---- OR ----

Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® 4 Foundation

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1095
add-ons Price

£0
Sub-Total

£1095

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You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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ITIL® 4 Foundation

£ 1095 £ 1045

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