Course Introduction

Information Technology Infrastructure Library (ITIL®) includes a set of policies for IT service management focusing on aligning IT services with the needs of business. ITIL® 4 Foundation is an entry level exam for ITIL® and offers an awareness of Key elements and concepts used in the ITIL® service lifecycle.

ITIL® 4 Foundation

ITIL® 4 Foundation course gives you a general awareness on the key elements, concepts and terminologies used in the lifecycle of ITIL® service, including the links between Lifecycle stages, the processes used and their contribution to serve management practices. It also includes the link and processes between lifecycle stages.

Course Content

ITIL® 4 Foundation is a two-days course in which following topics will be covered:

1. Introduction to service management

  • Introduction to Service Management Lifecycle
  • Principles of IT Service Management
  • Introduction to Service
  • Service Management and its Benefits
  • Process and its characteristics
  • RACI Model
  • Various types of service providers
  • Contracts and suppliers

2. Service Management Lifecycle

  • Service Lifecycle
  • Components of Lifecycle
  • Link between different stages of lifecycle
  • Relationship between Governance and ITSM

3. Service Strategy

  • Overview of Service Strategy
  • Service Strategy Process
  • Type of Services

4. Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Business Case- Its uses and Structure

5. Service Strategy Process

  • Overview of Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components and its management
  • Financial Management
  • Business Relationship Management (BRM)

6. Service Design

  • Overview of Service Design
  • Roles in Service Design
  • Key concepts
  • Service Design processes
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

7. Service Transition

  • Overview of Service Transition
  • Configuration item
  • Configuration Management System

8. Service Transition Process

  • Introduction and Objective
  • Transition, Planning and Support
  • Change Management
  • Change Model

9. Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

What's Included



Tutor Support

Tutor Support


Candidates are recommended to go through an overview on the introductory part of ITIL® as it will beneficial during the course.

Target Audience

This course is designed for the individuals such as IT professionals, Customers, and Users who are involved in the provision or receipt of IT Services.

Delegates Will Learn How To

The delegates by the end of this course will have learnt about:

  • IT Service Management best practices.
  • Concepts and principles related to ITIL® processes
  • The purpose, objective and scope of service strategy, design, transition, service operations, and Continual Service Improvement
  • ITIL® tools, techniques and concepts
  • How to apply lean principles
  • Automate tasks to improve the organisation's productivity using ITIL® processes
  • Save costs by centralizing activities and teams
  • Align IT services according to the organization’s requirements

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® 4 Foundation Training Calender



Key Points

Duration: 2 Days*


Tutor Support

ITIL® 4 Foundation

Contact Us for Date and Price

Enquire Nowup-arrow

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Reach Us at +44 161 884 3134 or for more information.

ITIL® 4 Foundation

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® 4 Foundation


40 Hours (on average)


90 Days Access


40 Hours (on average)

  • Course Price


  • add-ons Price


  • Sub-Total


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You will have access to the platform for 90 days from the date of purchase.


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ITIL® 4 Foundation

£ 1095 £ 1045

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