ITIL OSA | ITIL Operational Support Certifications

Course Introduction

ITIL® Service Capability - Operational Support and Analysis courses are designed for the ITIL® Foundation certificate holders in IT service Management. This will provide the knowledge and essential skills which are required to start the practical application of the concepts that are covered in this ITIL qualification.

ITIL® Capability Certificate in Operational Support and Analysis

Overview
Course Content
What's Included

ITIL® Service Capability- Operational Support and Analysis course provides the required guidance on managing change along with risk and quality. This also includes ensuring IT operations managing those changes within the context of the ICT model. It also contributes to the Service Management Lifecycle which carries the processes that have a contribution towards the optimisation of services.

Examination:

8 multiple choice scenario based questions
90 minutes duration
70% is the passing percentage

Course Content

Best Practice Training offers ITIL® Service Capability- Operational Support and Analysis is a five-day course that provides in-depth knowledge on structure of process, roles, functions and activities that will enable focused role capability and competency about following:

Event Management
Incident Management
Request Fulfilment
Problem Management
Access Management
The Service Desk
Technical Management
IT Operations Management

What's Included

Exam(s) included

Key Learning Points

Certificate

Prerequisites

Candidates must possess one of the following documents:

ITIL® v3 or 2011 Foundation
ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Acceptable forms of the above mentioned pre-requisites are:

A copy of examination certificate of the candidate.
Or candidate must confirm the entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

Individuals who wish to gain a practical understanding of the operational support and analysis.
Individuals who want to enhance the quality of IT service within an organisation.
Those who have attained the ITIL® Foundation and they are now looking forward to advance to the higher level of ITIL® certifications.

Delegates Will Learn How To

Understand how important is service management as a practice concept and operational support
Understand the importance of ITIL® operational support and analysis for providing effective results
Discuss the numerous activities, functions and methods of ITIL® operational support and analysis
Recognise the steps to measure ITIL® operational support and analysis

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Capability Certificate in Operational Support and Analysis Training Calender

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Key Points

Duration: 5 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Capability Certificate in Operational Support and Analysis

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

ITIL® Capability Certificate in Operational Support and Analysis

---- OR ----

Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Capability Certificate in Operational Support and Analysis

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1975
add-ons Price

£0
Sub-Total

£1975

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

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During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

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Features of Our Virtual Classroom Courses

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ITIL® Capability Certificate in Operational Support and Analysis

£ 1975 £ 1925

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