ITIL CSI | ITIL V3 Certifications - Best Practice Training

Course Introduction

The ITIL® Service Lifecycle-Continual Service Improvement course is one of the five lifecycle courses that fit into the intermediate stream for the ITIL certification. This course is designed for the ITIL® Foundation certificate holders in IT Service Management to gain appropriate knowledge and skills which are required to implement the concepts covered during the course practically.

ITIL® Lifecycle Certificate in Continual Service Improvement

Overview
Course Content
What's Included

ITIL® Continual Service Improvement module will validate your knowledge and skills in service management as documented in ITIL® CSI publication. This training is one of the intermediate training that leads to ITIL®Expert Certificate in IT Service Management. During the training, the delegates will get to know about various methods and techniques used in continual service improvement phase of the service lifecycle. We at Best Practice Training ensures that the candidates get maximum out of the training session with our qualified and well-experienced instructors.

Examinations:

90 minutes duration
8 multiple choice scenario-based questions
70% is the passing percentage

Course Content

This three-day course covers the following topics:

Overview of Continual Service Improvement
Principles and Processes
Methods and Techniques
Organisation for Continual Service Improvement
Technology for Continual Service Improvement
Considerations while implementing
Critical success factions and risk involved

What's Included

Exam(s) included

Key Learning Points

Certificate

Prerequisites

Candidates must possess one of the following documents:

ITIL® v3 or 2011 Foundation
ITIL® v2 Foundation and v2/v3 Foundation Bridge

Vital Prerequisites:

The acceptable forms of the above mentioned pre-requisites are:

A copy of examination certificate of the candidate
Or candidate must confirm the entry in AXELOS candidate register. Candidate has to provide the full SCR number.
Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

Individuals who wish to have a practical understanding of ITIL® Continual Service Improvement phase of the ITIL® core lifecycle
Individuals who want to enhance the quality of IT service provision within an organisation.
Those who are seeking the ITIL® Expert in IT Service Management and this qualification is one of the prerequisites
IT professionals who want to enter in Continual Service Improvement environment and also want to have an in-depth understanding of the processes, functions and activities involved in it.

Delegates Will Learn How To

At the end of ITIL intermediate continual service improvement, delegates will learn how to:

Describe the principles and processes used in continual service improvement
Plan, implement and manage the methods or techniques for continual service improvement
Identify the risks and challenges involved in continual service improvement

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Lifecycle Certificate in Continual Service Improvement Training Calender

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Key Points

Duration: 3 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Lifecycle Certificate in Continual Service Improvement

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

ITIL® Lifecycle Certificate in Continual Service Improvement

---- OR ----

Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Lifecycle Certificate in Continual Service Improvement

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1975
add-ons Price

£0
Sub-Total

£1975

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

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During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

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ITIL® Lifecycle Certificate in Continual Service Improvement

£ 1975 £ 1925

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