Course Introduction

The ITIL® Service Lifecycle-Continual Service Improvement course is one of the five lifecycle courses that fit into the intermediate stream for the ITIL certification. This course is designed for the ITIL® Foundation certificate holders in IT Service Management to gain appropriate knowledge and skills which are required to implement the concepts covered during the course practically.

ITIL® Continual Service Improvement module will validate your knowledge and skills in service management as documented in ITIL® CSI publication. This training is one of the intermediate training that leads to ITIL®Expert Certificate in IT Service Management.

ITIL® Lifecycle Certificate in Continual Service Improvement

ITIL® Continual Service Improvement module will validate your knowledge and skills in service management as documented in ITIL® CSI publication. This training is one of the intermediate training that leads to ITIL®Expert Certificate in IT Service Management. During the training, the delegates will get to know about various methods and techniques used in continual service improvement phase of the service lifecycle. We at Best Practice Training ensures that the candidates get maximum out of the training session with our qualified and well-experienced instructors.

Examinations:

  • 90 minutes duration
  • 8 multiple choice scenario-based questions
  • 70% is the passing percentage

Course Content

This three-day course covers the following topics:

  • Overview of Continual Service Improvement
  • Principles and Processes
  • Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Considerations while implementing
  • Critical success factions and risk involved

What's Included

Exam(s) included

Exam(s) included

Key Learning Points

Key Learning Points

Certificate

Certificate

Prerequisites

Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge

Vital Prerequisites:

The acceptable forms of the above mentioned pre-requisites are:

  • A copy of examination certificate of the candidate
  • Or candidate must confirm the entry in AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

  • Individuals who wish to have a practical understanding of ITIL® Continual Service Improvement phase of the ITIL® core lifecycle
  • Individuals who want to enhance the quality of IT service provision within an organisation.
  • Those who are seeking the ITIL® Expert in IT Service Management and this qualification is one of the prerequisites
  • IT professionals who want to enter in Continual Service Improvement environment and also want to have an in-depth understanding of the processes, functions and activities involved in it.

Delegates Will Learn How To

At the end of ITIL intermediate continual service improvement, delegates will learn how to:

  • Describe the principles and processes used in continual service improvement
  • Plan, implement and manage the methods or techniques for continual service improvement
  • Identify the risks and challenges involved in continual service improvement

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Lifecycle Certificate in Continual Service Improvement Training Calender

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ITIL® Lifecycle Certificate in Continual Service Improvement

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ITIL® Lifecycle Certificate in Continual Service Improvement

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40 Hours (on average)

days

90 Days Access

administration

40 Hours (on average)

  • Course Price

    £1975

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    £1975

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ITIL® Lifecycle Certificate in Continual Service Improvement

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