ITIL Service Design | ITIL Life cycle Courses

Course Introduction

ITIL® Service Lifecycle-Service Design course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. This ITIL V3 course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management to acquire the skills which are required to know the insights of the Service Design element of the Service Management lifecycle methodologies and roles explained.

ITIL® Lifecycle Certificate in Service Design

Overview
Course Content
What's Included

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving capabilities in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services. The capabilities take the form of processes and functions to manage services over a lifecycle, with specifications in strategy, design, transition, operation and continual improvement. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.

Examination:

8 Multiple choice questions.
90 minutes duration
70% is the passing percentage.

Course Content

ITIL® Lifecycle-Service Design is a three-day course and will cover the following:

Principles of Service Design
Service Catalogue Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Tools and Technology
Process implementation and on-going improvement

What's Included

Exam(s) included

Key Learning Points

Certificate

Prerequisites

Candidates must have one of the following documents:

ITIL® v3 or 2011 Foundation
ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites

The delegate must have the following:

A copy of examination certificate of the candidate
Confirmed entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

Delegates who have attained the ITIL® Foundation certificate and wished to advance to higher level of ITIL® certifications.
Individuals who require an understanding of Service design in detail and want to enhance the quality of IT service within an organisation.
Individuals who are involved in Service Catalogue Management, Capacity Management, Service Level Management, Information Security Management and wish to enhance their role-based capabilities.

Delegates Will Learn How To

At the end of the training, the delegates will be able to:

Align IT services with overall requirements of business and user
Identify the risks and challenges associated with the service design phase of the service lifecycle
Learn how to create and launch products and services to fulfil the requirements of organisations and users
Understand how service design phase interacts with other phases of the service lifecycle

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Lifecycle Certificate in Service Design Training Calender

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Key Points

Duration: 3 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Lifecycle Certificate in Service Design

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

ITIL® Lifecycle Certificate in Service Design

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Lifecycle Certificate in Service Design

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1645
add-ons Price

£0
Sub-Total

£1645

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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ITIL® Lifecycle Certificate in Service Design

£ 1645 £ 1595

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