ITIL® Service Lifecycle-Service Design course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. This ITIL V3 course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management to acquire the skills which are required to know the insights of the Service Design element of the Service Management lifecycle methodologies and roles explained.
ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving capabilities in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services. The capabilities take the form of processes and functions to manage services over a lifecycle, with specifications in strategy, design, transition, operation and continual improvement. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.
ITIL® Lifecycle-Service Design is a three-day course and will cover the following:
Candidates must have one of the following documents:
The delegate must have the following:
Proof of identification:
At the end of the training, the delegates will be able to:
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Duration: 3 Days*
Key Learning Points
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