Course Introduction

Telephone Sales Training is a 1-day course which is designed to provide delegates with the knowledge and understanding of the tools and techniques used in telesales. The candidates will learn how to make a positive impression on the customers through the telephone. The training covers managing incoming calls, voice mail messages, dealing with gatekeepers, pre-call planning and setting a goal of the conversation. During the course, our instructor will guide the delegates on how to handle the difficult customers and their queries via telephone. Moreover, they will also learn the Dos and Don’ts while calling the clients.

Telephone Sales Training

Best Practice Training's Telephone Sales Training various techniques and strategies required for effective telephone sales. The delegates will be introduced to the various benefits and limitations of telephone sales. Moreover, they will get to know about pre-call planning and its significance. Other topics included in the course are sales process, sales fear factor, sales productivity, voice and its importance, outbound calls and more. The major aim of the course is to enhance the sales through telephonic conversation.

Course Content

Overview of telephone sales

  • Define sales
  • Methods and Terminologies related to it
  • Advantages and limitations of sales
  • Introduction to telephone sales

Introduction to Sales Process

  • What are the different phases of sale?
  • Sales cycle and its working

Introduction to Sales Fear Factor

  • Define Fear Factor
  • Why fear factor occurs?
  • Overcoming fear factor

Improving sales productivity

  • Classify time wasters
  • 6 habits of successful Sales individual
  • Approach right person

Determine the importance of voice

  • What are the factors of voice?
  • Pace
  • Tone and volume
  • Pronunciation
  • Improving selling voice

Introduction to telephone as a Business Tool

  • Importance of sales in telephone
  • Its benefits and limitations
  • Attain maximum out of it

Introduction to Outbound calls

  • Define Outbound call
  • How to handle outbound calls?
  • The seven-step script
  • Make script your own
  • Exercise-based on creating your own script
  • Cheat sheets

Introduction to SMART Goals

  • What are SMART Goals?
  • How can it be established?
  • The need of setting goals
  • Identify your requirements
  • The three Ps of goals

Introduction to Pre-call Planning

  • Define pre-call planning
  • Significance of pre-call planning
  • Tips and tricks for effective planning

Introduction to Appointments

  • Define Appointment
  • Prepare an appointment call
  • Exercise-based on creating your own script

Introduction to Gatekeepers

  • Define Gatekeeper and their role
  • Understand why gatekeepers stop you
  • Techniques for guiding gatekeepers onside

Incoming Call Management

  • Overview of incoming call
  • Types of incoming calls
  • Prepare for incoming calls
  • The Six Ps
  • Expectations of customers
  • Exercise-based on the first impression

Introduction to Voice Mail Messages

  • Need of leaving voice messages
  • Voicemail Etiquette
  • Effectively creating voice mail message

ABC Action-Always Be Closing

  • Overview of closing
  • Types of closing
  • techniques for closing
  • Farming close
  • Drawbacks while closing the sale
  • Trial closing
  • Focusing more on repeat business
  • Enhancing profit

What's Included

Tutor Support

Tutor Support

Certificate

Certificate

Courseware

Courseware

Prerequisites

To attend Telephone Sales Training, the candidate can have an understanding of fundamental communication skills.

Target Audience

Telephone Sales Training is best suited for the audience who are new to telesales and wanted to have formal training. This training is also for established professionals who wish to refresh their core skills.

Delegates Will Learn How To

After Telephone Sales Training, the delegates will be able to:

  • Increase sales through proactive calling
  • Use voicemail for professional purposes
  • Personalize the influence of product on the audience
  • Enhance selling time by planning the measurable objectives
  • Participate in conversational questioning and examine the answers thoroughly
  • Use numerous tools and techniques for making task easier and impactful
  • Practice, listen and gain feedback from the audience

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

Telephone Sales Training Training Calender

Filters

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Key Points

Duration: 1 Days*

Tutor Support

Certificate

Courseware

course-virtual

Bournemouth

Best Selling Course in Bournemouth

Fri

26

Nov

2021

£2195

Duration: 1 Days

course-virtual

Cambridge

Best Selling Course in Cambridge

Fri

26

Nov

2021

£1995

Duration: 1 Days

course-virtual

London

Best Selling Course in London

Fri

26

Nov

2021

£1795

Duration: 1 Days

course-virtual

Birmingham

Best Selling Course in Birmingham

Fri

26

Nov

2021

£1795

Duration: 1 Days

course-virtual

Manchester

Best Selling Course in Manchester

Fri

26

Nov

2021

£1795

Duration: 1 Days

course-virtual

Online Instructor-led(Virtual)

Best Selling Course

Fri

12

Nov

2021

£795

Duration: 1 Days

course-virtual

Online Instructor-led(Virtual)

Best Selling Course

Fri

10

Dec

2021

£795

Duration: 1 Days

Telephone Sales Training

hours

40 Hours (on average)

days

90 Days Access

administration

40 Hours (on average)

  • Course Price

    £1095

  • add-ons Price

    £0

  • Sub-Total

    £1095

foundation-call Enquire Now

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.

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Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

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Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

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Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses

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Upon finishing the course, you will get the completion certificate validating your learning.

Telephone Sales Training

£ 1095 £ 1045

Benefits of Attending Our Online Courses

We provide a variety of certification programmes or courses for individuals to master a skill set and pursue a full-time career in management, IT, or other domains through the online method to provide them with the convenience of learning. Our dedicated staff works tirelessly to assure the availability of courses with eminence quality that's not found anywhere with benefits like:

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Onsite training helps you to reduce travelling and venue expenses.

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Training at your convenient place can be ideal for learning new skills.

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Attending onsite training with your team can help to improve your team dynamics tremendously.

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