Telephone Sales Training

Course Introduction

Telephone Sales Training is a 1-day course which is designed to provide delegates with the knowledge and understanding of the tools and techniques used in telesales. The candidates will learn how to make a positive impression on the customers through the telephone. The training covers managing incoming calls, voice mail messages, dealing with gatekeepers, pre-call planning and setting a goal of the conversation. During the course, our instructor will guide the delegates on how to handle the difficult customers and their queries via telephone. Moreover, they will also learn the Dos and Don’ts while calling the clients.

Overview
Course Content
What's Included

Best Practice Training's Telephone Sales Training various techniques and strategies required for effective telephone sales. The delegates will be introduced to the various benefits and limitations of telephone sales. Moreover, they will get to know about pre-call planning and its significance. Other topics included in the course are sales process, sales fear factor, sales productivity, voice and its importance, outbound calls and more. The major aim of the course is to enhance the sales through telephonic conversation.

Course Content

Overview of telephone sales

Define sales
Methods and Terminologies related to it
Advantages and limitations of sales
Introduction to telephone sales

Introduction to Sales Process

What are the different phases of sale?
Sales cycle and its working

Introduction to Sales Fear Factor

Define Fear Factor
Why fear factor occurs?
Overcoming fear factor

Improving sales productivity

Classify time wasters
6 habits of successful Sales individual
Approach right person

Determine the importance of voice

What are the factors of voice?
Pace
Tone and volume
Pronunciation
Improving selling voice

Introduction to telephone as a Business Tool

Importance of sales in telephone
Its benefits and limitations
Attain maximum out of it

Introduction to Outbound calls

Define Outbound call
How to handle outbound calls?
The seven-step script
Make script your own
Exercise-based on creating your own script
Cheat sheets

Introduction to SMART Goals

What are SMART Goals?
How can it be established?
The need of setting goals
Identify your requirements
The three Ps of goals

Introduction to Pre-call Planning

Define pre-call planning
Significance of pre-call planning
Tips and tricks for effective planning

Introduction to Appointments

Define Appointment
Prepare an appointment call
Exercise-based on creating your own script

Introduction to Gatekeepers

Define Gatekeeper and their role
Understand why gatekeepers stop you
Techniques for guiding gatekeepers onside

Incoming Call Management

Overview of incoming call
Types of incoming calls
Prepare for incoming calls
The Six Ps
Expectations of customers
Exercise-based on the first impression

Introduction to Voice Mail Messages

Need of leaving voice messages
Voicemail Etiquette
Effectively creating voice mail message

ABC Action-Always Be Closing

Overview of closing
Types of closing
techniques for closing
Farming close
Drawbacks while closing the sale
Trial closing
Focusing more on repeat business
Enhancing profit

What's Included

Tutor Support

Certificate

Courseware

Prerequisites

To attend Telephone Sales Training, the candidate can have an understanding of fundamental communication skills.

Target Audience

Telephone Sales Training is best suited for the audience who are new to telesales and wanted to have formal training. This training is also for established professionals who wish to refresh their core skills.

Delegates Will Learn How To

After Telephone Sales Training, the delegates will be able to:

Increase sales through proactive calling
Use voicemail for professional purposes
Personalize the influence of product on the audience
Enhance selling time by planning the measurable objectives
Participate in conversational questioning and examine the answers thoroughly
Use numerous tools and techniques for making task easier and impactful
Practice, listen and gain feedback from the audience

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

Telephone Sales Training Training Calender

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Key Points

Duration: 1 Days*

Tutor Support

Certificate

Courseware

Telephone Sales Training

Book Now

Belfast

Best Selling Course in Belfast

Fri

Dec

2024

£2995

Duration: 1 Days

Telephone Sales Training

---- OR ----

Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

Telephone Sales Training

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1095
add-ons Price

£0
Sub-Total

£1095

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.

Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses

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Upon finishing the course, you will get the completion certificate validating your learning.

Telephone Sales Training

£ 1095 £ 1045

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