Course Introduction

The professional IT Service Capability - Planning, Protection and Optimization course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management for acquiring the skills needed to start the practical application of the concepts that are covered in this ITIL course.

ITIL® Service Capability - Planning, Protection and Optimisation

ITIL® Service Capability- Planning, Protection and Optimization course provides guidance on managing changes along with risks and quality while ensuring IT operations can manage those changes within the context of the ICT infrastructure.


  • 8 scenario based multiple choice questions.
  • 90 minutes duration
  • 70% is the passing percentage

Course Content

Best Practice Training’s ITIL® Planning, Protection and Optimisation course is a five- day course that offers detailed knowledge on the structure of a process, roles, functions and activities that will enable focused role capability and competency about following:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management

What's Included

Exam(s) included

Exam(s) included

Key Learning Points

Key Learning Points




Candidates must possess of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Acceptable forms of the above mentioned pre-requites are:

  • A copy of examination certificate of the candidate
  • Candidate must confirm entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

  • Individuals who wish to have a practical understanding of the release, control and validation process that can be utilised to enhance the quality of IT service in an organisation.
  • Those who have achieved the ITIL® Foundation and wanted to advance to higher level ITIL® Certifications.
  • Individuals who are involved in Operational Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management and wish to enhance their role-based capabilities further.

Delegates Will Learn How To

The delegates during the course learn about:

  • How the process of the Planning, Protection and Optimisation provisions the service lifecycle
  • Activities and methods of Planning, Protection and Optimisation
  • Learn to implement the PPO process applications and activities for arriving at effective quality
  • Identify the requirements for technology and implementation in support of PPO
  • Understand how IT Security is important and supports PPO

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Service Capability - Planning, Protection and Optimisation Training Calender



Key Points

Duration: 5 Days*

Exam(s) included

Key Learning Points


ITIL® Service Capability - Planning, Protection and Optimisation

Contact Us for Date and Price

Enquire Nowup-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

ITIL® Service Capability - Planning, Protection and Optimisation

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Service Capability - Planning, Protection and Optimisation


40 Hours (on average)


90 Days Access


40 Hours (on average)

  • Course Price


  • add-ons Price


  • Sub-Total


foundation-call Enquire Now

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.


Fill up the form below and we will get back to you!

name name-red
email email-red
phone-call phonecall-red
house house-red
book book-red
position position-red
house house-red
comment comment-red

Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.


Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.


Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.


Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses


How to Choose and Attend Your Ideal Course?


We provide 400+ courses covering broader aspects of personal and professional development training needed by any individual. You can choose any course as per your need or requirement. Our courses are designed to fulfil the current organisational and job marketplace requirements.


Select the Course

Choose the course you want to attend to fulfil your desired goals.


Attend the Course

Attend the training with your prefered method at your convenience.


Get Certification

Upon finishing the course, you will get the completion certificate validating your learning.

ITIL® Service Capability - Planning, Protection and Optimisation

£ 1975 £ 1925

Benefits of Attending Our Online Courses

We provide a variety of certification programmes or courses for individuals to master a skill set and pursue a full-time career in management, IT, or other domains through the online method to provide them with the convenience of learning. Our dedicated staff works tirelessly to assure the availability of courses with eminence quality that's not found anywhere with benefits like:


Get Tailored Programmes


Quick Delivery


Scalability and Consistency


90 Days Access

Learn a New Skill From Onsite Training

Adaptable Courses

We provide onsite courses modified according to our client's organisational needs.

Cost-Effective Learning

Onsite training helps you to reduce travelling and venue expenses.

Learn in Familiar Surroundings

Training at your convenient place can be ideal for learning new skills.

Team Building Opportunity

Attending onsite training with your team can help to improve your team dynamics tremendously.


name name-red
phone-call phonecall-red
email email-red
email email-red
comment comment-red