Course Introduction

The professional IT Service Capability - Planning, Protection and Optimization course is intended to enable the holders of the ITIL® Foundation certificate in IT service Management for acquiring the skills needed to start the practical application of the concepts that are covered in this ITIL course.

ITIL® Service Capability - Planning, Protection and Optimisation

ITIL® Service Capability- Planning, Protection and Optimization course provides guidance on managing changes along with risks and quality while ensuring IT operations can manage those changes within the context of the ICT infrastructure.

Examination:

  • 8 scenario based multiple choice questions.
  • 90 minutes duration
  • 70% is the passing percentage

Course Content

Best Practice Training’s ITIL® Planning, Protection and Optimisation course is a five- day course that offers detailed knowledge on the structure of a process, roles, functions and activities that will enable focused role capability and competency about following:

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management

What's Included

Exam(s) included

Exam(s) included

Key Learning Points

Key Learning Points

Certificate

Certificate

Prerequisites

Candidates must possess of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Acceptable forms of the above mentioned pre-requites are:

  • A copy of examination certificate of the candidate
  • Candidate must confirm entry in the AXELOS candidate register. Candidate has to provide the full SCR number.
  • Candidates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

  • Individuals who wish to have a practical understanding of the release, control and validation process that can be utilised to enhance the quality of IT service in an organisation.
  • Those who have achieved the ITIL® Foundation and wanted to advance to higher level ITIL® Certifications.
  • Individuals who are involved in Operational Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management and wish to enhance their role-based capabilities further.

Delegates Will Learn How To

The delegates during the course learn about:

  • How the process of the Planning, Protection and Optimisation provisions the service lifecycle
  • Activities and methods of Planning, Protection and Optimisation
  • Learn to implement the PPO process applications and activities for arriving at effective quality
  • Identify the requirements for technology and implementation in support of PPO
  • Understand how IT Security is important and supports PPO

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Service Capability - Planning, Protection and Optimisation Training Calender

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Duration: 5 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Service Capability - Planning, Protection and Optimisation

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Reach Us at 023 8000 1008 or info@bestpracticetraining.com for more information.

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Optional add-ons

6 Months Access - £109

Extend your access to match your schedule.

1 Year Access - £164

Give yourself as much time as you need to complete the course

ITIL® Service Capability - Planning, Protection and Optimisation

hours

40 Hours (on average)

days

90 Days Access

administration

40 Hours (on average)

  • Course Price

    £1975

  • add-ons Price

    £0

  • Sub-Total

    £1975

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You will have access to the platform for 90 days from the date of purchase.

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