ITIL® Foundation and Practitioner course is a blended learning program for service management professionals. ITIL Certified Professionals learning the course will be able to understand ITIL® best practice along with understanding how to implement service enhancements in their organisations.
Best Practice Training brings you ITIL® Foundation and Practitioner course that will give you the best opportunity to develop your service management skills to apply ITIL® in your organisation. The course includes case studies and accelerated learning techniques for having a clear picture of the concepts associated with the course. Post the course, you will have a certification exam that you need to pass to get certified in ITIL® Practitioner. All details regarding the exam will be provided during the course.
ITIL® Foundation examination:
ITIL® Practitioner examination:
Note: Participants must carry a photographic identification with them on the day of the exam (passport, driving license or student card).
Overview of Service Management
Overview of Service Management Lifecycle
Overview of Service Strategy
Overview of Service Strategy Concepts
Overview of Service Strategy Process
Overview of Service Design
Overview of Service Transition
Overview of Service Transition Process
Overview of Service Operations
Overview of Service Management
Overview of Service Management Approach
Overview of Change Management in Organisation
Overview of Metrics and Measurements
Overview of Communication
Delegates will have access to video-based ITIL® Foundation learning course. They need to ensure that they have reviewed the course which includes a minimum of 6 hours of learning before attending the course. Completing this pre-course element is a must during the course. Completing all pre-course material is essential for strong course attendance.
The course is targetted at professionals who wish to achieve excellence in business performance improvement
After this course, you will be able to:
Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.
Duration: 4 Days*
Key Learning Points
We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.
Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.
During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.
Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.
We provide 400+ courses covering broader aspects of personal and professional development training needed by any individual. You can choose any course as per your need or requirement. Our courses are designed to fulfil the current organisational and job marketplace requirements.
Choose the course you want to attend to fulfil your desired goals.
Attend the training with your prefered method at your convenience.
Upon finishing the course, you will get the completion certificate validating your learning.
We provide a variety of certification programmes or courses for individuals to master a skill set and pursue a full-time career in management, IT, or other domains through the online method to provide them with the convenience of learning. Our dedicated staff works tirelessly to assure the availability of courses with eminence quality that's not found anywhere with benefits like:
We provide onsite courses modified according to our client's organisational needs.
Onsite training helps you to reduce travelling and venue expenses.
Training at your convenient place can be ideal for learning new skills.
Attending onsite training with your team can help to improve your team dynamics tremendously.
Best Practice Training provides specially designed training courses in 410+ locations spanning over 30+ countries globally. All our locations have state of the art facilities for the learners. Some of the Popular Locations are: