Course Introduction

Customer Service Delivery is a one-day course. This training will help candidates to enhance skills, to resolve conflicts. The candidates will get learn practical, simple and effective tools and models that will directly improve the service levels. By undergoing this training, participants can easily know where to place business.

Customer Service Delivery

Best Practice Training's Customer Service Delivery provides delegates with the knowledge and skills required to respond the ever-changing demand of the customers. It focuses on providing quality services to the customers, thereby, handling the customer's complaints in a professional manner. The course includes establishing effective service excellence behaviours, handling conflicts, active listening, dealing with challenging customers, recognising transactional analysis and much more. Our experienced trainer will help the candidates in understanding each and every concept associated with the subject by giving real-world examples.

Course Content

The course covers following topics:

  • An overview of service excellence
  • Establishing effective service excellence behaviors
  • Practical in active listening
  • Practical in effective questioning methods
  • Handling conflicts
  • Dealing with challenging customers.
  • Signaling techniques
  • Recognizing transactional analysis
  • Making customers feel important and valued

What's Included

Tutor Support

Tutor Support

Certificate

Certificate

Prerequisites

The course comes without any pre-requistes.

Target Audience

The candidates who deal with the external or internal customers either by email or face-to- face.

Delegates Will Learn How To

The candidates will learn about:

  • Classifying the good and bad customer service behavior
  • Rapid formation of relations with customers
  • Having positive attitude for problems
  • Managing emotional responses in challenging discussions
  • Managing customer’s emotional temperature
  • Methods for control the conversation
  • Effective questioning and listening methods to explain customer requirements and expectations
  • Responsibility to attain customer satisfaction
  • Transactional Analysis
  • Handling challenging customers calmly and confidently

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

Customer Service Delivery Training Calender

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Key Points

Duration: 1 Days*

Tutor Support

Certificate

Customer Service Delivery

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Reach Us at 023 8000 1008 or info@bestpracticetraining.com for more information.

Customer Service Delivery

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at 023 8000 1008 or info@bestpracticetraining.com for more information.

Customer Service Delivery

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at 023 8000 1008 or info@bestpracticetraining.com for more information.

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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.

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Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

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Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

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Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses

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Upon finishing the course, you will get the completion certificate validating your learning.

Customer Service Delivery

Benefits of Attending Our Online Courses

We provide a variety of certification programmes or courses for individuals to master a skill set and pursue a full-time career in management, IT, or other domains through the online method to provide them with the convenience of learning. Our dedicated staff works tirelessly to assure the availability of courses with eminence quality that's not found anywhere with benefits like:

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Scalability and Consistency

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90 Days Access

Learn a New Skill From Onsite Training

Adaptable Courses

We provide onsite courses modified according to our client's organisational needs.

Cost-Effective Learning

Onsite training helps you to reduce travelling and venue expenses.

Learn in Familiar Surroundings

Training at your convenient place can be ideal for learning new skills.

Team Building Opportunity

Attending onsite training with your team can help to improve your team dynamics tremendously.

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