Course Introduction

ITIL® Practitioner training is accredited by the PeopleCert and provides in-depth knowledge regarding latest ITIL® Practitioner guidance on how to start to adopt or adapt ITIL® best practice successfully in your organisation to achieve desired goals.This course will help delegates to learn how to implement and improve the service management practices within the organisation. This ITIL V3 Course requires delegates to consider various aspects of improvement approaches.

ITIL® Practitioner

The ITIL® Practitioner course is ideal for most of the service managers as it focuses on the practical application of the principles and concepts as well as gives reasonable time for assignments or exercises to aid understanding.

With this course, you can have a great opportunity to develop your service management career.

This course enables you to gain the essential skills & knowledge to apply the ITIL® techniques to an organisation. The course will be delivered by accredited trainers and industry leading experts who have extensive experience of using ITIL®. The course includes case studies and accelerated learning techniques for having a clear picture of the concepts.

Examination:

  • 2 hours and 15 minutes duration
  • Scenario based multiple choice 40 questions
  • ITIL® official practitioner guidance manual can be used for reference
  • 70% is the passing percentage

Course Content

ITIL® Foundation is a two-day course in which following topics will be covered:

Introduction

  • ITSM Guiding Principles:
  • Focus on value
  • Design for Experience
  • Work Holistically
  • Progress Iteratively
  • Observe Directly
  • Be Transparent
  • Collaborate
  • Keep it Simple

CSI Approach and measuring improvement

  • Objectives and outputs of CSI approach
  • CSI approach tools and techniques in given specific context:
  • Orientation Worksheet
  • CSI registers
  • Benefits Realization Review Template

Critical Success Factors (CSFs)

  • ITIL® vision to measurement
  • Balanced scorecard
  • Organisational cascade

Key performance Indicators (KPIs)  Analyse CSFs and KPIs in given context:

  • Technology, service, process
  • Progress compliance, efficiency, effectiveness
  • Leading, Trailing
  • Inside-out, Outside-in

Defining a current state assessment plan in following context:

  • Goal
  • Assessment Criteria
  • Scope
  • Outputs required
  • Available skills and resources

Communication

  • Good communication and its benefits
  • Communication Principles:
  • Communication-Two way process
  • Techniques of communication
  • Timing and frequency matter

Organisational Change Management (OCM)

  • Role and impact of OCM
  • Purpose and value of OCM activities
  • OCM tools and techniques in following context:
  • Sponsor diagram
  • Stakeholder worksheet
  • Stakeholder map
  • RACI matrix
  • Analysing training needs
  • Managing resistance to change
  • Managing sponsors

What's Included

Exam(s) included

Exam(s) included

Tutor Support

Tutor Support

Certificate

Certificate

Prerequisites

Those who want to attend this course, must have attended ITIL® Foundation course. Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are:

  • A copy of the candidate’s examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. Candidate will be required to provide the full SCR number (registration/candidate number located on the certificate).

Target Audience

The course is designed for the individuals who are holding ITIL® Foundation qualification certificate or above. ITIL® experts and ITIL® intermediate qualified can also choose the course.

Delegates Will Learn How To

  • Delegates will be able to use IT service management concepts for continual service improvement.
  • Participants can apply organisational change management for supporting continual service improvement.
  • Candidates will be able to improve service by effective communication.
  • One can apply CSI approach for managing improvements in a given organisational context.
  • Learn to use various measurement techniques for continual service management.

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Practitioner Training Calender

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Duration: 2 Days*

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ITIL® Practitioner

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Online Instructor-led(Virtual)

Best Selling Course

Wed

28

Apr

2021

£995

Duration: 2 Days

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12

May

2021

£995

Duration: 2 Days

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26

May

2021

£995

Duration: 2 Days

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09

Jun

2021

£995

Duration: 2 Days

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Online Instructor-led(Virtual)

Best Selling Course

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23

Jun

2021

£995

Duration: 2 Days

Optional add-ons

6 Months Access - £109

Extend your access to match your schedule.

1 Year Access - £164

Give yourself as much time as you need to complete the course

ITIL® Practitioner

hours

40 Hours (on average)

days

90 Days Access

administration

40 Hours (on average)

  • Course Price

    £765

  • add-ons Price

    £0

  • Sub-Total

    £765

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You will have access to the platform for 90 days from the date of purchase.

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ITIL® Practitioner

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