Course Introduction

ITIL® Practitioner training is accredited by the PeopleCert and provides in-depth knowledge regarding latest ITIL® Practitioner guidance on how to start to adopt or adapt ITIL® best practice successfully in your organisation to achieve desired goals.This course will help delegates to learn how to implement and improve the service management practices within the organisation. This ITIL V3 Course requires delegates to consider various aspects of improvement approaches.

ITIL® Practitioner

The ITIL® Practitioner course is ideal for most of the service managers as it focuses on the practical application of the principles and concepts as well as gives reasonable time for assignments or exercises to aid understanding.

With this course, you can have a great opportunity to develop your service management career.

This course enables you to gain the essential skills & knowledge to apply the ITIL® techniques to an organisation. The course will be delivered by accredited trainers and industry leading experts who have extensive experience of using ITIL®. The course includes case studies and accelerated learning techniques for having a clear picture of the concepts.


  • 2 hours and 15 minutes duration
  • Scenario based multiple choice 40 questions
  • ITIL® official practitioner guidance manual can be used for reference
  • 70% is the passing percentage

Course Content

ITIL® Foundation is a two-day course in which following topics will be covered:


  • ITSM Guiding Principles:
  • Focus on value
  • Design for Experience
  • Work Holistically
  • Progress Iteratively
  • Observe Directly
  • Be Transparent
  • Collaborate
  • Keep it Simple

CSI Approach and measuring improvement

  • Objectives and outputs of CSI approach
  • CSI approach tools and techniques in given specific context:
  • Orientation Worksheet
  • CSI registers
  • Benefits Realization Review Template

Critical Success Factors (CSFs)

  • ITIL® vision to measurement
  • Balanced scorecard
  • Organisational cascade

Key performance Indicators (KPIs)  Analyse CSFs and KPIs in given context:

  • Technology, service, process
  • Progress compliance, efficiency, effectiveness
  • Leading, Trailing
  • Inside-out, Outside-in

Defining a current state assessment plan in following context:

  • Goal
  • Assessment Criteria
  • Scope
  • Outputs required
  • Available skills and resources


  • Good communication and its benefits
  • Communication Principles:
  • Communication-Two way process
  • Techniques of communication
  • Timing and frequency matter

Organisational Change Management (OCM)

  • Role and impact of OCM
  • Purpose and value of OCM activities
  • OCM tools and techniques in following context:
  • Sponsor diagram
  • Stakeholder worksheet
  • Stakeholder map
  • RACI matrix
  • Analysing training needs
  • Managing resistance to change
  • Managing sponsors

What's Included

Exam(s) included

Exam(s) included

Tutor Support

Tutor Support




Those who want to attend this course, must have attended ITIL® Foundation course. Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Acceptable forms of prerequisite confirmation are:

  • A copy of the candidate’s examination certificate
  • Confirmed entry in the AXELOS Successful Candidate Register. Candidate will be required to provide the full SCR number (registration/candidate number located on the certificate).

Target Audience

The course is designed for the individuals who are holding ITIL® Foundation qualification certificate or above. ITIL® experts and ITIL® intermediate qualified can also choose the course.

Delegates Will Learn How To

  • Delegates will be able to use IT service management concepts for continual service improvement.
  • Participants can apply organisational change management for supporting continual service improvement.
  • Candidates will be able to improve service by effective communication.
  • One can apply CSI approach for managing improvements in a given organisational context.
  • Learn to use various measurement techniques for continual service management.

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Practitioner Training Calender



Key Points

Duration: 2 Days*

Exam(s) included

Tutor Support


ITIL® Practitioner

Contact Us for Date and Price

Enquire Nowup-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

ITIL® Practitioner

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at +44 161 884 3134 or for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Practitioner


40 Hours (on average)


90 Days Access


40 Hours (on average)

  • Course Price


  • add-ons Price


  • Sub-Total


foundation-call Enquire Now

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.


Fill up the form below and we will get back to you!

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Video Conferencing

We provide the best web conferencing platform(s) to facilitate our learners to enhance their communication with the instructor.


Digital Whiteboards

Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.


Instant Messaging

During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.


Participation Controls

Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

Features of Our Virtual Classroom Courses


How to Choose and Attend Your Ideal Course?


We provide 400+ courses covering broader aspects of personal and professional development training needed by any individual. You can choose any course as per your need or requirement. Our courses are designed to fulfil the current organisational and job marketplace requirements.


Select the Course

Choose the course you want to attend to fulfil your desired goals.


Attend the Course

Attend the training with your prefered method at your convenience.


Get Certification

Upon finishing the course, you will get the completion certificate validating your learning.

ITIL® Practitioner

£ 1095 £ 1045

Benefits of Attending Our Online Courses

We provide a variety of certification programmes or courses for individuals to master a skill set and pursue a full-time career in management, IT, or other domains through the online method to provide them with the convenience of learning. Our dedicated staff works tirelessly to assure the availability of courses with eminence quality that's not found anywhere with benefits like:


Get Tailored Programmes


Quick Delivery


Scalability and Consistency


90 Days Access

Learn a New Skill From Onsite Training

Adaptable Courses

We provide onsite courses modified according to our client's organisational needs.

Cost-Effective Learning

Onsite training helps you to reduce travelling and venue expenses.

Learn in Familiar Surroundings

Training at your convenient place can be ideal for learning new skills.

Team Building Opportunity

Attending onsite training with your team can help to improve your team dynamics tremendously.


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