Course Introduction

The ITIL® Strategy certification is intended to provide you with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. This course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. After the ITIL training is complete, you will be able to test and validate your knowledge in the associated exam and certification.

ITIL® Lifecycle Certificate in Service Strategy

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving proficiencies in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services.

The proficiencies gradually will start taking the form of processes and functions to manage services over a lifecycle. This also includes specifications in strategy, designing, transitioning, operations and constant development. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.

Examinations:

  • Multiple choice scenario based 8 questions
  • 90 minutes duration
  • 70% is the passing percentage

Course Content

ITIL® Service Lifecycle is a three-day course in which following topics will be covered:

  • Service Strategy overview
  • Principles of Service Strategy
  • Processes of Service Strategy
  • Strategy Management of IT Services
  • Service Portfolio Management
  • Demand Management
  • Financial Management of IT Services
  • Business Relationship Management
  • Governance
  • Organising for Service Strategy
  • Technology considerations
  • service strategy implementation
  • Challenges, critical success factors and risks

What's Included

Exam(s) included

Exam(s) included

Key Learning Points

Key Learning Points

Certificate

Certificate

Prerequisites

Candidates must possess one of the following documents:

  • ITIL® v3 or 2011 Foundation
  • ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Below are the acceptable forms of above mentioned pre-requisites:

  • A copy of examination certificate of the candidate
  • You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
  • Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training about this before the exam event.

Proof of identification:

  • Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
  • If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

  • Delegates who have achieved the ITIL® Foundation certificate and looking forward to advance to higher level of ITIL® certifications.
  • Individuals wanting to understand the Service Strategy processes to improve the quality of IT service within an organisation.

Delegates Will Learn How To

  • Get to know about the principles, purposes and processes involved in service strategy phase of the service lifecycle
  • Learn how to effectively organise the IT activities and operations in the organisation
  • Identify the technological considerations in the service strategy
  • Get to know about the risks and challenges involved in the service strategy

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Lifecycle Certificate in Service Strategy Training Calender

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Key Points

Duration: 3 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Lifecycle Certificate in Service Strategy

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Reach Us at 023 8000 1008 or info@bestpracticetraining.com for more information.

ITIL® Lifecycle Certificate in Service Strategy

Contact us for Date and Price

Enquire up-arrow

---- OR ----

Reach Us at 023 8000 1008 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £109

Extend your access to match your schedule.

1 Year Access - £164

Give yourself as much time as you need to complete the course

ITIL® Lifecycle Certificate in Service Strategy

hours

40 Hours (on average)

days

90 Days Access

administration

40 Hours (on average)

  • Course Price

    £1975

  • add-ons Price

    £0

  • Sub-Total

    £1975

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ITIL® Lifecycle Certificate in Service Strategy

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