ITIL Service Strategy Certifications | ITIL Lifecycle

Course Introduction

The ITIL® Strategy certification is intended to provide you with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle. This course is one of the five lifecycle courses that fits into the intermediate stream for ITIL® certification. After the ITIL training is complete, you will be able to test and validate your knowledge in the associated exam and certification.

ITIL® Lifecycle Certificate in Service Strategy

Overview
Course Content
What's Included

ITIL® is a source of good practice in service management. ITIL® is used by many organisations for establishing and improving proficiencies in service management. Service Management is defined as a set of specialised organisational capabilities to provide value to customers in the form of services.

The proficiencies gradually will start taking the form of processes and functions to manage services over a lifecycle. This also includes specifications in strategy, designing, transitioning, operations and constant development. These capabilities represent a service organisation’s capacity and confidence for action. Without capabilities, a service organisation is merely a bundle of resources that has low customer value.

Examinations:

Multiple choice scenario based 8 questions
90 minutes duration
70% is the passing percentage

Course Content

ITIL® Service Lifecycle is a three-day course in which following topics will be covered:

Service Strategy overview
Principles of Service Strategy
Processes of Service Strategy
Strategy Management of IT Services
Service Portfolio Management
Demand Management
Financial Management of IT Services
Business Relationship Management
Governance
Organising for Service Strategy
Technology considerations
service strategy implementation
Challenges, critical success factors and risks

What's Included

Exam(s) included

Key Learning Points

Certificate

Prerequisites

Candidates must possess one of the following documents:

ITIL® v3 or 2011 Foundation
ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Vital Prerequisites:

Below are the acceptable forms of above mentioned pre-requisites:

A copy of examination certificate of the candidate
You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training about this before the exam event.

Proof of identification:

Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

Delegates who have achieved the ITIL® Foundation certificate and looking forward to advance to higher level of ITIL® certifications.
Individuals wanting to understand the Service Strategy processes to improve the quality of IT service within an organisation.

Delegates Will Learn How To

Get to know about the principles, purposes and processes involved in service strategy phase of the service lifecycle
Learn how to effectively organise the IT activities and operations in the organisation
Identify the technological considerations in the service strategy
Get to know about the risks and challenges involved in the service strategy

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Lifecycle Certificate in Service Strategy Training Calender

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Key Points

Duration: 3 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Lifecycle Certificate in Service Strategy

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

ITIL® Lifecycle Certificate in Service Strategy

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Lifecycle Certificate in Service Strategy

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1645
add-ons Price

£0
Sub-Total

£1645

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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ITIL® Lifecycle Certificate in Service Strategy

£ 1645 £ 1595

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