ITIL® Lifecycle | Service Operation | ITIL Certification

Course Introduction

ITIL® Service Lifecycle-Service Operation course is one of the five lifecycle courses that fit into the intermediate stream for ITIL® certification. This training programme ensures that the IT services are delivered effectively and efficiently. This stage of service lifecycle includes meeting user requirements, resolving problems, fixing service failures and much more. It is the module contributing to the ITIL® Experts in IT Service Management. During the training, our trainer will focus on processes, operational activities and principles that help the organisations and individuals to manage their products and services effectively.

ITIL® Service Lifecycle - Service Operation

Overview
Course Content
What's Included

ITIL® Service Lifecycle- Service Operations certification is aimed at people who are involved with the management and control of Service Operation. However, it doesn’t cover the details of the process in depth.

Examination:

8 multiple choice questions
90 minutes duration.
70% is the passing percentage

Course Content

The ITIL® Service Lifecycle- Service Operations is a three-day course that provides information for enabling delegates to gain competencies in the following:

Service Operations Principles
Service Operation Processes
Common Service Operation Activities
Organising Service Operation: Functions
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks

What's Included

Exam(s) included

Key Learning Points

Certificate

Prerequisites

The candidates must possess one of the following documents:

ITIL® v3 or 2011 Foundation
ITIL® v2 Foundation and v2/v3 Foundation Bridge.

Essential Prerequisites

A copy of examination certificate of the candidate
You must confirm entry in the AXELOS candidate register. You have to provide the full SCR number.
Delegates without evidence of the prerequisites will not be allowed to sit for the exam. In case your pre-requisites was taken with PeopleCert, just inform Best Practice Training of this information before the exam event.

Proof of identification:

Delegates are required to provide their valid ID proof with a valid signature like passport, driving licence, etc.
If you fail to produce ID, you won’t be able to sit in the exam until ID proof is provided to the PeopleCert.

Target Audience

Delegates who have attained the ITIL® Foundation certificate and wish to advance to higher level of ITIL® certifications.
Individuals who want to enhance the quality of IT service within an organisation.
Individual who require an understanding of Service Operation in detail.
Those who are involved in the ongoing management or coordination of operational activities within the Service Lifecycle.

Training Solutions at Your Convenience

Our objective has always been to address and resolve the problems of our learners in an efficient manner and improve their learning prospects. We are accustomed in providing training courses as per our learner’s convenience. We love every opportunity to use our experience to resolve difficulties confronted by learners.

ITIL® Service Lifecycle - Service Operation Training Calender

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Key Points

Duration: 3 Days*

Exam(s) included

Key Learning Points

Certificate

ITIL® Service Lifecycle - Service Operation

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

ITIL® Service Lifecycle - Service Operation

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Reach Us at +44 161 884 3134 or info@bestpracticetraining.com for more information.

Optional add-ons

6 Months Access - £219

Extend your access to match your schedule.

1 Year Access - £439

Give yourself as much time as you need to complete the course

ITIL® Service Lifecycle - Service Operation

40 Hours (on average)

90 Days Access

40 Hours (on average)

Course Price

£1975
add-ons Price

£0
Sub-Total

£1975

Upon purchase you will receive a password via the email you used to purchase the course.

You will then be able to login to our online learning platform with your email and password.

You will have access to the platform for 90 days from the date of purchase.

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Our courses include the real-time demonstration of figures, diagrams and other interactive material through digital whiteboards.

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During the Virtual Classroom session, learners can raise their queries through instant messaging and follow up on their doubts.

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Through participating effectively in training, individuals can easily discuss their views, mute their surroundings and virtually "raise" their hands.

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ITIL® Service Lifecycle - Service Operation

£ 1975 £ 1925

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