ITIL Training

ITIL® is recognised internationally as the best practice approach to IT Service Management aligning the provision of IT Services with the needs of the business. It is used globally by thousands of organisations throughout the private and public sectors to improve the way in which they implement and manage IT Services.

ITIL 2011 Foundation is an introduction to the ITIL framework used by IT Service Management professionals and leads to the Foundation Certificate in IT Service Management.

Best Practice Training offers ITIL 2011 Foundation as a three day classroom based course and also as a blended learning course where delegates undertake 18 hours of self study via our e-learning system before attended one day of classroom training. Both courses lead to the Foundation Certificate in IT Service Management.

Click here to read full course descriptions:

In addition to ITIL 2011 Foundation, Best Practice Training also offers two ITIL introductory courses. Click on the links below for full course descriptions:

Having successfuly passed the ITIL 2011 Foundation exam, delegates can proceed to the ITIL intermediate level. Courses at this level are split in to two streams: Lifecycle and Capability. Click on the links below for full course descriptions:

Best Practice Training also offers BCS Specialist courses which are recognised under the ITIL Complementary Qualifications Scheme. Click on the links below for further information and full course descriptions:

BCS Specialist:Business Relationship Management

BCS Specialist: Change Management

BCS Specialist: Problem Management

BCS Specialist: Service Desk & Incident Management

BCS Specialist: Service Level Management

BCS Specialist: Supplier Management